Frequently Asked Questions (FAQs)

Group Tours

Group Size

All tours require a minimum group size of 25 paid passengers on a Highway Mini-Coach.
A 56 passenger Highway Coach requires a minimum of 35 paid passengers.

Price

Please contact TRIPSETTER for trip prices. Price is based on a per person cost and includes HST. Price may be slightly higher depending on pick-up location and destination.
According to the Travel Industry Council of Ontario (TICO), no price increases once final payment is made. Yet, if the total price of the travel services is increased and the cumulative increase, except any increase resulting from an increase in retail sales tax or federal goods and services tax, is more than 7 per cent, the customer has the right to cancel the contract and obtain a full refund.

Best Price Guarantee

TRIPSETTER INC. will beat any licensed competitor’s advertised price for the same tour.

Register Group

Call or email TRIPSETTER INC. to register your group for a “10 + More” tour. Upon your request, TRIPSETTER can send you a FREE customized trip flyer to promote your tour to your group members.

Confirm Number

At least 10 days prior to your “10 + More” tour departure date, please telephone or email TRIPSETTER to confirm your group size.
Theatre shows, based on theatre’s policy, need to be confirmed 30 – 60 days prior to departure.

Pick-up and Drop-off Times

For a “10 + More” tour, TRIPSETTER first confirms group numbers 10 days prior to departure. Group Leaders will then be notified of your group’s pick-up time at your location approximately 7 days prior to the departure date. Generally, pick-up times for day-trips are between 8:30 AM – 9:30 AM and drop off at 6:00 PM – 6:30 PM. Evening Christmas Lights Tours depart approximately between 1:00 PM – 1:30 PM and drop off between 10:00 PM – 10:30 PM.
Times are approximate and subject to change.
Casino trips require a set number of hours at the Casino for the group to receive its bonus and therefore in case of late arrivals, departure times will need to be revised to meet Casino demands.

Payment

Group tours require TRIPSETTER to receive the group’s full payment at least 10 days prior to departure. Payment can be either by cheque, cash or credit card.
Payment schedule for Theatre & Entertainment day-trips differ with each theatre’s policy and details will be provided with each booking. Please add 3% for credit card payments.

Gratuity

All gratuities for the driver and/or guide are left to the discretion of each group.

Complimentary Seats

Day Trips: One free seat is provided with 25 paid passengers (seat #26) on a mini-coach. Group utilizing a large luxury coach seating 55 passengers will be credited with 1 free seat with 35 paid passengers (seat #36) or 3 free seats with 52 paid passengers (seats #53 – #55). Since for “Theatre & Entertainment Tours” the number of complimentary are dependant on the theatre policy, please call TRIPSETTER for the complimentary policy on these trips.

Overnights: One free seat with 25 paid passengers (seat #26) and two free seats with 53 paid passengers (seat #54 & #55 and sharing a twin hotel room).

Refunds & Cancellations

Group Day Trips: Full refunds for each individual will be provided when TRIPSETTER INC. is notified in writing (emails accepted) of any cancellation 10 days prior to departure, the minimum of paid passengers is maintained and there are no cancellation charges applied by suppliers. If the trip, excluding a “Theatre & Entertainment day-trip”, is cancelled between 9-4 days of departure a $100.00 cancellation fee is charged, plus any pre-payments to suppliers. If the trip is cancelled within 3 days of departure, there is a $1500.00 cancellation fee, plus any pre-payments to suppliers. For “Theatre & Entertainment group trips cancelled within 30 days of departure are fully non-refundable.
Motor Coach Overnights: Full refund will be provided for each person’s cancellation 30 days prior to departure. Individual cancellations less than 29 days prior to departure are fully non-refundable. If travel insurance was purchased by the canceling person, the refund will be assessed according to the terms and conditions of one’s insurance company’s cancellation & medical insurance policy.
Luxury Cruise: Refund and cancellation policy will be forward on your receipt and confirmation.

Insurance

Cancellation, interruption, health or baggage insurance are neither included in the cost nor on day-trips, overnights and on luxury cruises.
If you wish to purchase TIC Travel Insurance for Cancellation & Interruption, Emergency Medical, and / or Baggage Insurance, please review the TIC Travel Insurance Policy Booklet noting all Terms & Conditions prior to purchasing.
Click here for a TIC Travel Insurance quote.
Click on the links for the TIC Travel Insurance PDFs:

Responsibility

Responsibility of TRIPSETTER INC. acts solely as organizer of this tour and is responsible for making all reservations and charting the routes as outlined but it is expressly understood and agreed between the tour organizer and the passengers that TRIPSETTER INC. or its agents shall not be held responsible for:
a) non-performance on the part of any hotel or other accommodation for any act or omission that cannot be directly attributed to the neglect of the tour organizer
b) any delays, missed connections, loss, damage or injury to persons or property or for mechanical defects or failure, however caused for any substitution of hotels or carrier equipment beyond the control of the tour operator, or for any additional expenses occasioned thereby
c) any inconvenience, loss of enjoyment, upset, disappointment, distress or frustration whether physical or mental however caused, except where caused directly by the tour operator
d) any additional costs incurred or any ancillary loss sustained as a result of cancellations or delays of tour caused by inclement weather conditions, acts of God, or any other event, which result in one or more persons being unable to continue or complete the tour through no direct fault of the tour organizer.
The tour organizer reserves the right to make any changes before or during the tour for the comfort and enjoyment of the passengers and its agreed and understood that may increase in costs occasioned by such change shall be paid by the passengers. All tour itineraries are subject to change or cancellation without prior notice.
TRIPSETTER INC. shall have no responsibilities beyond their refund of all monies paid by the passenger which is deemed to constitute full settlement. The tour organizer reserves the right to decline any person as a member of the tour at any time before or during the tour should such person’s presence be considered detrimental to the interest, comfort and enjoyment of the other tour members. Persons leaving the tour during operation will not receive a refund or unused services.
TRIPSETTER INC., its agents and all passengers agree that the conditions set out herein are part of the terms between the passenger and the tour organizer. Acceptance of the ticket for the tour or any deposit given to the tour organizer will represent an acceptance by the passenger of all the aforementioned conditions.

Proof of Citizenship

Canadian citizens are required to carry a valid Canadian passport to enter the United States and return into Canada. Depending on one’s citizenship, TRIPSETTER will notify you of any visas that are required. Visa costs are the responsibility of each passenger. It is the responsibility of each passenger to ensure that they have the appropriate travel documentation.
Note that the entry to another country may be refused even if the required information and travel documents are complete as travel documentation is subject to change. Neither TRIPSETTER INC. nor the carrier are liable or responsible in any way for any passenger who is not permitted to cross the border for any reason. No refunds will be provided to passengers who were unable to cross the border and unable to continue on the tour.

Living Standards

Note that living standards and practices at the destination and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada.

Ontario Registry (TICO) #5009728